Step by step
Tap a number to check off a step as you go.
Sofia says it first
Before anything else: the brokerage name, that she is the brokerage's AI assistant, and that the call is recorded. Then she asks if that is OK.
In the caller's language
Spanish callers hear it in Spanish: "Esta llamada se graba para atenderle mejor."
If they say yes
The call goes on. The transcript shows the notice at the top so you can see it was said.
If they say no
Sofia stops recording, says an agent will call back from a regular line, and makes a callback task for the agent.
Your own calls too
When you call from the RealtyMind dialer, a short recorded notice plays first.
Florida requires everyone on a call to agree before it is recorded. That is why "Say this call is recorded" is always on in Quiet hours and cannot be turned off.
- Read the full transcript of any call in Calls and texts. The notice is the first line.
Questions
Can I turn off the notice?
No. It is required for recorded calls in Florida, and RealtyMind says it on every call.
Play a sample call. Clickable, with sample data.