Sofia, calls and texts

How Sofia answers.

Sofia picks up every call and text 24/7 in English and Spanish, qualifies the lead, books the next step and hands hot leads to you.

6 steps2 min readUpdated 10/30/2026

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Step by step

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  1. She answers and says who she is

    Every call starts with the brokerage name, that Sofia is an AI assistant, and that the call is recorded. Every first text names the brokerage and says how to opt out.

  2. She matches the language

    Sofia answers in English or Spanish to match the caller. If the caller switches, she switches.

  3. She qualifies, one question at a time

    Buyers: name, area, price range, timeline, must-haves, and whether they already have an agent. Sellers: address, timeline and whether the home is listed now.

  4. She books the next step

    Listing appointments go on your calendar. Showings wait for a signed buyer agreement, so she texts it first.

  5. She hands off when it counts

    Hot leads get a warm transfer to the assigned agent. If you do not pick up, she promises a callback and makes the task.

  6. You read every word

    Open Calls and texts to see each call, text and voicemail with the full transcript.

Good to know
  • Sofia does not rate neighborhoods or schools. She sends official sources instead.
  • She never gives legal, tax or loan advice, never states a home's value, and never takes a loan application.
  • If a buyer already works with another agent, she offers to take a message. She does not poach.

Questions

Does Sofia pretend to be a person?

No. She says she is an AI assistant, and says so again if asked.

What languages does she speak?

English and Spanish on calls and texts today, and more are supported. You pick them in setup.

Try it in the demo

Open Calls and texts. Clickable, with sample data.

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