Sofia, calls and texts

Quiet hours and opt-in.

Sofia only reaches out to people who opted in, between 9 AM and 7 PM, 2 tries a day. You can adjust, never past Florida's limits.

5 steps2 min readUpdated 10/30/2026

RealtyMind is in private pilot. Screens show sample data.

Try it in the demoRead the steps
Can Sofia reach out now?Lead's local time
Tries today0
Florida limit 8 AM to 8 PMSofia's window 9 AM to 7 PM

Step by step

0 of 5 done

Tap a number to check off a step as you go.

  1. Check who opted in

    In the Lead inbox, each lead shows Opted in, Not opted in or Opted out. Filter by consent to see them.

  2. Open Quiet hours

    In Calls and texts, find the Quiet hours card. Times are in the lead's local time.

  3. Set the window

    Pick a start and an end. The default is 9 AM to 7 PM. You cannot set it earlier than 8 AM or later than 8 PM.

  4. Set tries a day

    The default is 2 tries a day per person on the same subject. Florida allows up to 3, and texts count toward it.

  5. Reset anytime

    Tap "Reset to 9 AM to 7 PM, 2 tries" to go back to the defaults.

Calls and texts, where the Quiet hours card lives
Calls and texts, where the Quiet hours card lives. Sample data.
Why these rules?

The FCC treats AI voices as artificial voices, so AI calls need prior consent. Florida allows sales calls and texts only from 8 AM to 8 PM and no more than 3 calls on the same subject in 24 hours. RealtyMind defaults tighter than the law.

Good to know
  • When someone texts you first, Sofia can reply right away, even outside the window. A reply is not a cold call.
  • People who did not opt in stay in your list. Sofia just will not call or text them.
  • "Honor STOP right away" and "Say this call is recorded" are always on and cannot be turned off.

Questions

How does a lead opt in?

By checking the call and text consent box on a web form, a portal form or the open house sign-in. The exact words, time and source are saved.

Do imported contacts count as opted in?

No. Imported contacts start with texts and AI calls off.

Try it in the demo

Try the Quiet hours card. Clickable, with sample data.

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