Step by step
Tap a number to check off a step as you go.
The person replies
STOP, Alto, Cancel, Unsubscribe, Basta, "no me llame", "don't text me" and similar words all count, in English or Spanish.
Everything stops at once
All calls and texts to that person stop right away, from Sofia, Leo, Ivy and you. Not just the one campaign.
One confirmation text
Sofia may send one short confirmation, like "You're unsubscribed from Bayfront Realty. No more messages." Then nothing else.
The lead is marked
In the Lead inbox and in Calls and texts, the lead shows Opted out with the exact message and the time.
Only they can turn it back on
Your team cannot switch them back on by hand. The person has to ask in writing, for example by texting START.
- Sofia is smart about context. "Can you stop by at 5?" is not an opt-out.
- Replying HELP gets a short help message with how to reach the brokerage.
- The "Honor STOP right away" setting is always on. It cannot be turned off.
Questions
Does STOP on one text stop calls too?
Yes. RealtyMind treats any opt-out as a stop for all calls and texts.
What if they say it on a call?
Same thing. "Don't call me again" on a call is saved and honored like a STOP text.
See an opted-out lead. Clickable, with sample data.