Step by step
Tap a number to check off a step as you go.
Calls not reaching Sofia
Check that call forwarding is on with your phone carrier, and to which number. If you forward only when busy or unanswered, Sofia only gets those calls. Then open Setup, Phone line, and run the test call again.
Texts not delivering
First check texting registration: texts from your number start once the carriers approve it. Then check the person: did they opt in, and did they reply STOP? Texts also wait for quiet hours, 9 AM to 7 PM in their time zone.
Can't sign in
Use the email your broker invited. An invite link works once and runs out in 14 days, so ask your broker for a new one. With two-step on, type the code from your authenticator app.
Emails not arriving
Check spam and junk, and add the sender to your contacts. If an invite never came, your broker can copy the invite link from Team and text it to you.
Still stuck
Write to support@getrealtymind.com with what you tried, the time it happened and the phone number or email involved.
- A person who replied STOP gets no more texts or calls until they opt in again. That is on purpose.
- Sofia never calls or texts outside quiet hours, even if a lead is waiting.
Tell us what you tried and we take a look.